Policies

When you book a repair with us, you’re agreeing to let our team carry out the agreed work on your vehicle using professional-grade tools, products, and techniques.

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We’ll confirm the work in writing before we begin and give you a quote you can rely on.

We want you to leave happy. If something’s not quite right, we’ll do everything we can to make it so.

 

Not happy with the repair?

Let us know within 7 days of collecting your car. Ask for Andy Johnson, Owner/Manager, or email us directly at hello@foxhillsbodyshop.co.uk. You can also call us on

+44 1724 897 949.

 

We’ll:

• Listen to what went wrong — no defensiveness, no faff

• Inspect the issue and agree next steps

• Offer a redo or correction if the issue relates to quality of finish, paint match, or something we’ve missed

 

Repairs can’t be “returned” — but we do stand by our work, and we’ll put things right if we’ve fallen short.

 

What’s not covered:

• New or unrelated damage

• Issues outside the scope of the agreed job

• Changes of mind or preference after the work is done

 

We’re proud of our track record — and we take any issues seriously. You’ll always deal with a named person, not a faceless system.

When We Ask for a Deposit

If your repair needs parts ordering in advance, we’ll ask for a deposit when you book. This secures your slot and covers the cost of those parts.

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Once parts are ordered, the deposit is non-refundable - as we can’t return them.

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Cancelling a Booking

Need to cancel? No problem - just give us at least 24 hours’ notice and we’ll refund in full.

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If you cancel later than that - or we’ve already ordered parts - we may retain part or all of the deposit to cover costs.

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We think that’s fair - and it helps us keep prices honest for everyone.

How Long Is a Quote Valid?

Quotes are valid for 14 days from the date we send them, unless otherwise stated.
 

If prices change (for parts, paint, or materials), or if extra damage is discovered on inspection, we’ll always let you know before starting work.
 

What Booking Confirms

Booking a repair confirms:

• You’ve accepted the quoted work

• You agree to the terms in this document

• You’re happy for us to begin
   

Once booked, you’ll receive confirmation with all the details.

All our repairs come with a 12-month workmanship guarantee.

This covers:

• Paint finish

• Colour match

• Any defects related to the original job

It doesn’t cover:

• New damage

• General wear and tear

• Issues caused by poor maintenance (e.g. washing with harsh chemicals)

If you spot something that looks off, just let us know — we’ll always take a look and do right by you.

Even if your insurer suggests their own repairer — you can ask for us.

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Just let your insurance company know you’d like the work done at Foxhills Body Shop.

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We’ll handle the whole process:

• Liaise with your insurer

• Manage the paperwork

• Carry out the repairs to approved standards

• Keep you updated throughout

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You’ve got the right to choose who works on your car — and we’ll make sure it’s done properly.

When your car arrives, we may take photographs to record its condition — this protects both you and us.

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We can’t be responsible for:

• Existing damage that wasn’t part of the agreed repair

• New issues that arise outside our care (e.g. unrelated mechanical faults)

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If anything unexpected is spotted, we’ll let you know straight away.

We offer home collection and return for eligible customers — particularly older drivers or those with limited mobility.

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To keep things safe and legal:

• Your car must be taxed, insured, and roadworthy

• Please make sure it’s accessible and ready for handover

 

Ask us when booking if this service would help.

The balance is due on collection of your vehicle, unless we’ve agreed otherwise in writing.

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We accept:

• Card (debit/credit)

• Cash

• Bank transfer (please request details in advance)

 

We don’t release vehicles until payment is complete.

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Want to ask us anything? ➤ Get in touch.